Last updated: 16 September 2026
About BanglaPets
BanglaPets operates banglapets.com, an online pet-products store serving customers in Bangladesh. This policy explains how we collect and use information when you browse our website, place an order, create an account, or contact us.
Information we collect
When you place an order or contact us, we collect the information you provide, such as your name, phone number, delivery address, email address, order details, and messages. You may also choose to provide your pet’s name.
If you create an account, we store the account information needed to support your purchases and manage your account.
Our website and its connected services may collect technical information, including your IP address, browser and device information, cookie identifiers, pages visited, and shopping activity.
How we use information
We use information to process and confirm orders, arrange delivery, provide customer support, handle returns or replacements, maintain customer accounts, prevent misuse, and improve our website.
We also use website activity information to understand how visitors find and use BanglaPets and to measure advertising performance.
Who receives information
We share relevant order and contact details with delivery partners so they can deliver your purchases and collect cash-on-delivery payments.
Website hosting, technical-support, analytics, and advertising providers may process information as part of the services they provide. Information may also be disclosed where required by applicable law.
Some technology providers may process information outside Bangladesh.
Cookies, analytics, and advertising
Our website uses cookies and similar technologies to support shopping carts, account sessions, website analytics, and advertising.
Our website includes Google Analytics and Meta Pixel. These services may receive information about your device and interactions with our website, such as pages viewed and shopping activity. This information can help measure visits, understand advertising results, and support relevant advertising.
Learn more about Google’s use of information from partner websites and Meta’s privacy practices.
You can manage cookies through your browser settings. Blocking some cookies may affect shopping-cart or account functions. Advertising preferences can also be managed through your Google and Meta account settings.
Reviews and external links
If you submit a product review, the review and its associated display name may appear publicly.
Links to external websites and services, including Messenger, are governed by those services’ own privacy policies.
Information retention and requests
We retain information for purposes such as processing orders, providing support, maintaining accounts, resolving disputes, and meeting applicable recordkeeping obligations.
You can contact us to request access to, correction of, or deletion of your personal information. We may need to verify your identity. Some information may need to be retained for legal, accounting, security, or unresolved-order purposes.
Contact and updates
For questions about this policy or requests concerning your information, please use our Contact page.
We may update this policy as our services or practices change. The latest version and its update date will appear on this page.