Last updated: 16 September 2026
About BanglaPets
BanglaPets is an online pet-products store serving customers in Bangladesh. These terms explain our ordering, payment, delivery and return policies.
Orders and payment
Please provide your correct name, phone number and delivery address when ordering.
Cash on Delivery is available. Product prices are shown in Bangladeshi Taka (BDT). Delivery charges apply as listed below.
Delivery charges and estimated times
| Delivery area | Delivery charge | Estimated delivery time |
|---|---|---|
| Inside Dhaka | ৳80 | 1–2 days |
| Outside Dhaka | ৳130 | 2–3 days |
Delivery times are estimates and may be affected by courier delays, public holidays, weather or other disruptions.
Check your products at delivery
Customers can inspect their products in the delivery person’s presence before accepting delivery. Please check that the products match your order and look for visible damage or missing items.
If you wish to return a product, inform the delivery person and contact BanglaPets immediately. The product must be handed back at that time, before the delivery person leaves.
Courier Charges for Returns
If the correct, undamaged product is delivered but you choose to return it, you must pay the delivery charge: ৳80 inside Dhaka or ৳130 outside Dhaka.
If we deliver an incorrect, broken or damaged product, BanglaPets will cover the delivery and return courier charges. You will not be responsible for these costs. Please report the issue and return the product while the delivery person is present.
Returns after acceptance
Our standard return facility is available at the time of delivery only. We do not accept change-of-mind returns after you have accepted the products.
If you discover a defect or another order issue after acceptance, please contact us with your order details and supporting photos. This policy does not limit any rights or remedies available under applicable consumer law.
Privacy
For information about how we collect and use customer information, please read our Privacy Policy.
Contact
For questions about an order, delivery or return, please use our Contact page.